• A diamond engagement ring. Two love hearts.
    A magnificent Proposal.
  • Nothing screams louder or transmits your love to the world altogether
    like a diamond engagement ring. IT says and more.
  • Find your perfect
    engagement ring
  • For a dazzling wedding
  • These earrings are certain to turn heads and capture
    from the room of any woman who wear them.
  • Design with an art deco touch.
    Multi-functional, our Pendants can be worn in
    a variety of ways, allowing creativity in those
    who wear them.
  • These bracelets are sure to make a statement
    daring but also silent.
  • up to - 60%

CUSTOMER SERVICE

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CUSTOMER SERVICE

I wanted to thank you for the efficiency you have shown in sending my order for a diamond ring which arrived on time. However I did not receive the certificate of 

SECURE PAYMENT

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FAQ'S

THE COMPANY

1. How many years of experience do you have in the sector?
Diamant-Anvers division of the Deblinger group is a family business of more than seven generations specializing in the creation
and the manufacture of jewelry and diamonds. Thanks to an extremely qualified workforce and an international distribution network, the company is currently a leader in the sector.

2. Why are your prices more competitive than those of my jeweler and other online sellers? How do you manage to sell almost at factory prices?

Diamant-Anvers is a manufacturer of jewelry and diamonds and has a very efficient distribution network.

3. Where do your diamonds come from? Are they blood diamonds?
Diamant-Anvers has several factories around the world and represents a market share of 7% worldwide, which means that we
saves costs. None of our diamonds come from countries in conflict.

4. Where is your business located and how to contact you?
Our headquarters are in London and we have branches in Paris, Antwerp, New York, Japan and China.

Please find our contact details in France below:
149 Avenue du Maine
Paris 75014  
Tel: 0800904603 - Free call



Hours :
Monday to Friday: 9:30 a.m. to 17:30 p.m.
Closed on Saturday and Sunday
Customer service: Monday to Friday 9 a.m. to 21 p.m.)

For more information on our branches around the world, click on the Profile link.


5. How to contact you?
Our advisers are at your entire disposal.
You just have to call 0800 904 603 or send an email
at contact@diamant-anvers.com.


6. How do you manage to achieve such objects at such low costs?
Thanks to its seven decades of experience and a qualified workforce, Diamant-Anvers.com can make your dreams come true and convert them
into an elegant piece of jewelry that you will cherish for years to come.

7. Is the Diamant-Anvers company registered in the Trade and Companies Register?
Yes, because we want our activity to be completely transparent.
SIRET:
504 466 111 00011
Intra-community VAT number: FR 775 044 66111


8. How do I subscribe and unsubscribe from subscriber lists?
Please click on Register or Unsubscribe

DELIVERY AND SHIPPING

1. How is my order shipped?
For shipments to mainland France, we work with UPS or Fedex with a 1-day delivery service
openable.
For international shipments, we use Fedex, which offers an insurance service in the event of loss, theft or damage to the package.

2. Can I receive my merchandise in less than 5 working days?
Yes. Contact our customer care department before ordering who will let you know if your order can
be prioritized and delivered within 5 working days, depending on stock availability. We will inform you of the date
specific delivery as soon as possible.
Contact us at
0800 90 46 03 (free number)  


3. Can I pick up my order in person?
Yes. We offer this service in certain cases. Consult our advisers who will confirm if this is possible before
to finalize the purchasing process.
Take note of the acceptance code in the comment box at step 1/4 of the on-line purchase.
You will need to make an appointment in advance in order to agree on the date and time at which you will pick up the
order and you will need to bring an identity document (driver's license or passport).


4. How can I track my order?
We will send you an order confirmation email with an approximate delivery date. You will then be able to consult the status of your order (manufacture, shipment).


5. How can I track the shipment of my order?
On the day of shipment, you will receive an email which will tell you the shipment number and the name of the carrier. You will not have
only to click on one of the links below.
Track and Trace at UPS
Track and Trace at FedEx


6. Can I receive my order at a different address than the billing address?
If you want to receive your package at a different address, there is no problem. For safety reasons,
we will ask you for some information which will then be sent to you by email.


7. What are the risks during transport?
Our shipments are insured against theft, damage and loss.


8. Is my purchase tax free if I buy from abroad?
Yes. Only if the billing address is a foreign address. In this case, you will need to contact us at
0800 904 603 To order
.


9. How are the goods packaged? Is the package discreet?
We want to protect your purchase and at the same time present it to you in the most elegant way possible in a box.
to jewel. Your purchase will be sent to you in a secure envelope. Each shipment is treated with the utmost care.
In order to attract thieves, the name of Diamant-Anvers does not appear on the packaging.

PAYMENT

1. Is the online shopping process secure?
Most people are a little skeptical about buying online, especially when it comes to expensive products.
For Diamant-Anvers, safety comes first. We have implemented a validation process to ensure that our customers can safely surf our web:

a) https: when you get to the shipping and payment information steps, the address bar will change from http to
HTTPS (Hypertext Transfer Protocol Secure), a combination of traditional HTTP and SSL (Secured Socket Layer),
used to prevent any fraudulent activity and to ensure that the website belongs to a safe source.
The SSL certificate will facilitate all our details for you.
Diamant-Anvers is also registered with the partners that we detail below.

b) PCI (Payment Card Industry): which issues security recommendations on card payments and provides information on
the safety standards in force. The organization was founded by American Express, Discover Financial Services, JCB
International, MasterCard Worldwide and Visa, Inc.

2. What are the accepted payment methods?
We accept many payment methods:
- Credit / Debit Cards: We accept most major credit and debit cards except American Express cards.
- PayPal: if you have a PayPal account and feel more comfortable using this payment method, you
you just have to make the payment, send us the information by email and we will provide you with your
ordered.
- Bank transfer: a safe and convenient method for high transactions. If you wish to pay by bank transfer, contact us by email at contact@Diamant-Anvers.com or call us at 
0800 904 603 (number
free from mainland France) and we will facilitate our
bank details as well as the instructions to follow for the transfer.
- Payment on receipt of the goods: Your account will only be debited once the goods have been received. We offer payment facilities in between 3 and 60 times (with interest). Note: This service is only available for customers residing in France.
- Wirecard Bank: all transactions from all countries
- Check

3. The online payment system does not accept my card. What can I do ?
Do not worry. This is surely due to a typing error when entering your information.
- Card holder: enter the name as it appears on the bank card
- Card number
- Security number: the last 3 - 4 digits that appear on the back of your credit card.
- Postal code: the postal code of the billing address may be incorrect.
You can check this data and correct it in order to complete the purchase process.

In some cases, the bank card is rejected for the following reasons:
- Rejected by bank: the bank can block the transaction if the transaction amount exceeds your limit
or if the card has not been used for a long time. In both cases and for your security, the bank will automatically block the bank card in order to avoid fraud and theft.
- Master Card security code / VISA verification code: in order to fight against online banking fraud, the banks have introduced a novelty which consists in introducing this code when you buy online. Remember, you will be asked before entering your card details. In case you forgot it, contact your bank at
number that appears on the back of the bank card. The advisor will ask you a few security questions in order to authorize the card. Don't worry about your order, it will be automatically stored in the shopping cart
purchase.

4. How quickly will I be reimbursed?
It all depends on the payment method used, it may take 8-10 business days for the refund to be reflected in your bank account. Bank transfers and checks are reimbursed by check in the name of the company.
The replacement of a piece of jewelry can take between 2 and 3 weeks depending on the design.
Please see our 30 Day Refund Conditions section.

5. How do I get the tax exemption certificate?
VAT is applicable to all orders made on our site. All our products include VAT. Purchases made by customers residing outside the European Union.

6. Am I entitled to a tax exemption?
VAT is collected in all European countries. If you live outside the European Union or in a tax-free country, contact us at
0800 904 603 (free number from France and our advisers will help you make your purchase by phone.

7. Do you offer discounts?
We will inform you of all our offers by email.

8. Do you check competitor prices to align yourself?
Yes. Diamant-Anvers is proud to be able to offer you a guarantee of competitive prices. Indeed, thanks to the fact that we have our own factory and a qualified workforce with more than 3 decades of experience, we can offer the
best prices.
However, gold and diamonds are subject to large fluctuations - the price may vary slightly.
If you find a more inexpensive product elsewhere, we will do everything in our power to try to match that price, for a similar product. All you have to do is send us an email to contact@Diamant-Anvers.com.

9. When will the payment be effective on my Credit Card?
The bank card will create a sort of shadow in your bank account, which means the bank is intimidated by
this transaction. As soon as you make the payment, your bank will authorize the amount for this transaction. The agreement
final for payment will be made in 2 - 3 days, and will be reflected on your bank statement such as Diamant-Anvers or Directglobe groupe.

On the other hand, the payment method upon receipt of the goods will only reflect the transaction once the goods have been delivered.

PRODUCTS

1. Does your jewelry have a hallmark?
The hallmarks are proof of the purity and fineness of the metal which is determined by test testing of the metal.
There is a difference between "registered trademarks" and "trade mark". The hallmark indicates that the item has been tested in an independent laboratory and guarantees that it meets standards for the content of precious metals, also called fineness.
Trademarks and manufacturing, on the other hand, are a sign of the identity of the manufacturer. At Diamant-Anvers, all our products are stamped in accordance with French laws.


2. What certificates do you provide with the products?
GIA / IGI / HRD / EGL and GIE
At Diamant-Anvers, we want you to take full advantage of our quality diamonds at very competitive prices.
This is why we offer certificates from specialized organizations such as GIA / IGI and EGL.
The diamond manufacturing certificate is issued by our expert gemologist and by an independent laboratory. The
two certificates use the same classification criteria. The only difference is that the certificate of the
independent laboratory is recognized worldwide while the certificate issued by Esskay is also proof
of authenticity of the diamond between the manufacturer and the customer.
The EGL (European Gemological Laboratory) has laboratories all over the world while the GIA (Gemological
Institute of America) and IGI (International Gemological Institute) are present in only a few countries; which affects the availability of diamonds and their respective certificates as well as the final price. Uncertified diamonds are easy
to find and more economical than certified ones.


3. I would like to replace a lost engagement ring and am interested in the above design but it is enough
difficult to get an idea of ​​the size of the stone online. Can you help me get the exact dimensions diamond?
Of course, you will only have to search in the Shapes section to get all the necessary information on diamonds.
(their size, carats…).


4. How do you pack the package?
For us the most important is the security of the shipment and we also want to offer our customers an overview of the
jewel worthy of your love. Your item will be sent in a sealed postal envelope. Each order is handled with care by our customer care department and is handled with care.
Note: The name of the company Diamant-Anvers does not appear on the outer envelope in order to avoid theft.


5. Can I engrave my jewelry? What is the cost and how many characters can I engrave?
We can engrave your jewelry according to the design you choose.
There is a 25 character limit and a standard font is used for all of our prints. We offer this service at no additional cost and the delay is 3 - 4 additional days. Do not hesitate to email us the details of
your order and the message you wish to engrave so that we can confirm as soon as possible the possibility of carrying out this service for your jewel.
Note: An engraved piece of jewelry is not refundable; the size of an engraved ring cannot be adjusted after engraving.


6. Can you apply a coat of polish or mat to my finished jewelry?
There is absolutely no problem. You just have to send us the details of your request to contact@Diamant-Anvers.com and we will facilitate this service for you, at no additional cost.


7. Do you work with Palladium or Rose Gold?
We have some Palladium and Rose Gold items available to order. All you have to do is call us at the number indicated above and our advisers will inform you of the availability of these items and their prices.
Note: the delivery time can be 3 - 5 days.


8. Do you provide a certificate of expertise?
If you can insure your home and your life, why not insure your jewelry?
Diamant-Anvers will provide you with a certificate of expertise which includes all your jewelry purchases in case you wish to take out insurance. This certificate includes all the information on the product (carats, purity, color, metal, etc.). This service is free and is used not only to insure your jewelry but also to facilitate a certificate of authenticity.


9. How to order? Can I order by phone?
Of course. We accept orders by phone and this purchasing method is recommended for customers who want more guidance during the purchasing process. You just have to call us at
0800 904 603 (free call
from mainland France); our advisors will be happy to help you.
Our attention hours are Monday to Friday, 9:30 a.m. to 17:30 p.m. and Sunday, 10 a.m. to 16 p.m.
Note: We offer installment and credit facilities.


10. Can I cancel my order?
At Diamant-Anvers, you can cancel your order within 30 days from the date of receipt of the goods.
If you wish to cancel or return your purchase, all you have to do is call one of our advisors at
0800 904 603
For more details on the conditions for refunds and returns of merchandise, click on the 30-day exchange-refund policy section.
Note: Once the item has been dispatched, your cancellation will take effect once it has been returned to Diamant-Anvers and our quality controllers have verified that the jewel is in good condition.

11. Can I order personalized jewelry from you?
It can happen that you fall in love with a piece of jewelry; our job is to do everything possible to make this dream come true and make this jewel.
Diamant-Anvers offers a Design service to its clients, so that we can adapt as best as possible to your needs and desires and convert them into a quality and durable jewel.


12. Do your diamonds come from conflict diamond mines?
All our diamonds are obtained from legal sources controlled by the globally recognized body responsible for fighting
against the trade in these diamonds: The Kimberly Process Certification Scheme.
The bank card will create a sort of shadow in your bank account, which means the bank is intimidated by this transaction. As soon as you make the payment, your bank will authorize the amount for this transaction. The final agreement for the payment will be made in 2 - 3 days, and will be reflected on your bank statement like Diamant-Anvers or Diamant-Anvers. On the other hand, the payment method upon receipt of the goods will only reflect the transaction once the
delivered goods.

PRODUCT RETURN AND REFUND


1. What is your exchange - refund policy? Can I change the Carat weight, clarity, color, metal and benefit from the 30 day delay?
Diamant-Anvers offers a period of 30 days for any return and refund of our products from the day of dispatch of the goods.
Personalized items and those mentioned above cannot be returned and refunded unless they have a manufacturing defect. For example: an antique engagement ring can be modified by adding or removing diamonds, but after these modifications, will not be returnable.
Custom-made items ordered directly from our advisors are non-returnable.
Items with diamonds of 2 carat and larger each are non-returnable.
Jewelry bearing an inscription is not returnable. For example: a ring marked with "Forever" is not exchangeable or returnable because these engraved jewels cannot be modified and therefore cannot be resold.

All our products (except those mentioned above) can be taken back / refunded within 30 days from the date of dispatch.

Note: If you want to return the goods, pack them in a new package.
Colissimo offers a shipping service with insurance for the goods for their total value. Items that have been handled or altered by a jeweler other than Diamant-Anvers cannot be accepted. Do not mention Diamant-Anvers on the package when returning a product. Diamant-Anvers cannot be held responsible for any theft or loss of the package.

2. How long does the reimbursement take?
The refund will take effect once:
- The product has been received by Diamant-Anvers in perfect condition and with all the accompanying documents and certificates
- The product has been inspected by our quality experts and given their approval.
Depending on the payment method used, the refund will be reflected in 8-10 business days on your account statement.
Shipping times for an exchange are approximately 10 days, depending on the model.

3. I just received my ring and it is too big - too small. I would like to change it, what should I do?
Don't worry, just follow the instructions in our 30 Day Exchange Policy section and return the ring along with your exact finger size. We will send you the new ring as soon as possible.
Note: If you ordered the wrong ring size, you will need to pay extra which will be charged to you when you return the ring.
If you received the wrong ring size, it will be fitted to your finger and sent back as soon as possible.
Rings in the Full Eternity range cannot be resized; you will need to place another order.

4. I really liked the Full Eternity Ring model, but I don't know my size, what should I do?
Please email us your full address and we'll send you a free finger measurer by post. Use it before ordering.

5. I don't really like the item I just bought, can I change it?
Of course ! If for any reason you are not happy with your purchase, we offer you the opportunity to change it.
Note: engraved items cannot be exchanged.

6. Non-exchangeable items
Please check the products as soon as you receive it for defects. Please notify us of the problem within 30 days from the date of delivery and we will replace the product at no additional charge. Returned merchandise must be in good condition and unused.
Articles modified by a jeweler who is not from Diamant-Anvers will not be accepted. Items returned and improperly packaged and sent beyond the 30 day deadline will not be accepted.