The consumer is required to check the condition of
packaging of the goods on delivery and to report on receipt the
damage due to the carrier on the delivery note, as well as to the company
DIRECTGLOBE GROUP. The consumer can, at his request, obtain the sending of a
invoice to the billing address and not to the delivery address in
validating the option provided for this purpose on the order form.
Right of return
Jewelry ordered can be returned in a
7 working days from the day of receipt, provided they
have not been worn. Retail diamonds can be returned in a
30 working days from the day of the same right of return to
provided that the seal has not been opened.
If the purchase was made by credit card, your card will be credited from
order amount less shipping cost. If another way to
payment has been used, the refund will be made by bank transfer
Regarding shipping, we mainly work with the
Post (secure and insured shipments and signature at reception). As soon as we
send, you will immediately receive an information email
LA POSTE- CHRONOPOST
All products are shipped via Post via
Chronopost or by other transport services
secured like Fedex, UPS. Chronopost's service delivers in
throughout France and in cqs of absence offers the possibility of recovering
products ordered from your post office near the delivery address
when presenting the factor.
Concretely, if you are absent on the day of delivery, your postman will
will leave a transit advice note in your mailbox, which you
will allow you to collect your package at your post office during normal hours
opening, within 5 working days.
La Poste offers a very reliable service. However, it may be, as in the
case of any shipment, that there may be a delay in delivery or that
the product gets lost. In the event of late delivery compared to the date that
we have indicated to you in the dispatch email, we ask you to
notify us of this delay by calling us by phone or by sending us a
mail. We then contacted the Post Office to start an investigation. A
Post investigation can take up to 21 days from the start date
of the investigation. If during this period, the product is found, it will be re
delivered immediately to your home (in most cases). If in
however, the product is not found at the end of the 21-day period
investigation, the Post considers the package as lost. It is only at this
when we can return a replacement product to you, at our
fresh. If the product (s) ordered were no longer available at this
moment, we would refund you the amount of the products in c concerned by
the loss of the carrier.
If the product (s) were still available, but changed in price by
sale on the site, we would apply the price that is the most for you
suitable. If this price is lower than your original order, we
will refund the difference by bank or postal transfer. We
accept no responsibility for the extension of delivery times
because of the carrier, in particular in the event of loss of products or a strike.
Delivery problems due to
Any anomaly concerning the delivery (damage, product
missing from the delivery note, damaged package, broken products, etc.)
must be indicated on the delivery note in the form of
“Handwritten reserves”, accompanied by the client's signature. The
consumer must at the same time confirm this anomaly by sending
carrier within two (2) working days of the delivery date
a registered letter with acknowledgment of receipt stating the said
complaints. The consumer must send a copy of this letter by fax
or by simple mail to our customer service:
402-8815 avenue du Parc
Montreal Quebec, H2N1Y7
Cell: +1 888 806 4470 XNUMX.
The consumer must formulate with the company
DIRECTGLOBE GROUPE the same day of delivery or at the latest the first
business day following delivery, any claim of delivery error
and / or non-conformity of products in kind or in quality compared to
details on the order form. Any complaint made to
beyond this period will be rejected.
The formulation of this complaint with the company DIRECTGLOBE GROUPE
can be done:
- in priority by telephone on 0800 904 603 from Monday to Friday from
9:30 a.m. to 12:00 p.m. and 14:00 p.m. to 17:00 p.m.,
- by connecting to our site under the heading “follow your
order ”where, after entering your customer number, you can
ask us your question through the menu, specifying the reference of the
Any complaint not made in accordance with the rules defined above and in
the respective deadlines cannot be taken into account and will release the
DIRECTGLOBE GROUPE of any responsibility towards the consumer.
Upon receipt of the complaint, the company DIRECTGLOBE GROUPE will assign a
exchange number of the product (s) concerned and will communicate it by
e-mail, fax or telephone to the consumer. The exchange of a product
can only take place after the consumer has been assigned an exchange number
according to the approach presented above.
In case of error of delivery or exchange, any product to be exchanged or
refunded must be returned to the company DIRECTGLOBE GROUP as a whole
and in its original packaging, at the following address:
149 Avenue Du Maine
Tel from France: 0800904603 XNUMX XNUMX
To be accepted, any return must be reported in advance to the
Customer Services DIRECTGLOBE GROUP.
The shipping costs are the responsibility of the company DIRECTGLOBE GROUP and you
will be refunded by bank transfer except in the event that it turns out
that the product does not match the original declaration made by
the consumer in the good back.